Privacy Policy
Effective Date: August 18, 2026
Chappy Ferry, LLC (“Chappy Ferry,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit chappyferry.com or use our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information, including information provided for text message communications.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Phone number
Email address
Mailing or billing address
Reservation and booking information
Information submitted through our website forms
Customer service and communication information
Payment or transaction information, when applicable
Any other information you choose to provide to us
We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, referring website, and other website usage information through cookies, analytics tools, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
Provide and operate our ferry and related services
Process reservations and bookings
Process payments and transactions
Respond to questions, requests, and customer service inquiries
Communicate with you regarding reservations, schedules, services, and other customer-related matters
Send important service-related notifications
Send promotional or marketing communications when you have provided the appropriate consent
Send text messages that you have specifically opted in to receive
Improve our website, services, and customer experience
Maintain website security and prevent fraud or misuse
Comply with applicable laws and legal requirements
3. Text Messaging and SMS Communications
If you voluntarily provide your mobile phone number and separately opt in to receive text messages from Chappy Ferry, you consent to receiving text messages related to the specific messaging program for which you provided consent.
Depending on the messaging program, text messages may include:
Reservation or booking notifications
Schedule or operational updates
Customer service communications
Promotional offers and announcements
Other information specifically described when you provide your SMS consent
Message frequency varies. Message and data rates may apply.
SMS consent is not required to purchase or use our services. You may decline SMS communications and still use our website and services.
You may withdraw your consent at any time by replying STOP to a text message. You may reply HELP for assistance or contact us using the information provided below.
After you opt out, you may receive one final text message confirming that your request has been processed. After that confirmation, no further SMS messages will be sent unless you provide new consent.
Your SMS consent applies specifically to Chappy Ferry and cannot be transferred, sold, rented, or used to authorize messaging from another company.
4. Mobile Information and SMS Consent
We do not sell, rent, or share your mobile phone number or text messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Your mobile phone number and SMS consent information may be used by service providers that assist Chappy Ferry in delivering our text messaging services, such as telecommunications, messaging, technology, hosting, or customer communication providers. These providers may use the information only as necessary to provide services to Chappy Ferry and are not authorized to use your mobile information or SMS consent for their own marketing purposes.
5. Sharing of Personal Information
We may share personal information with trusted service providers that perform services on our behalf, including:
Website hosting providers
Payment processors
Reservation and booking platforms
Customer relationship management providers
Email and communications providers
SMS and messaging providers
Analytics and technology providers
These providers receive only the information reasonably necessary to perform their services and are not authorized to use your information for purposes unrelated to the services they provide to Chappy Ferry.
We may also disclose information when required by law, legal process, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, property, customers, employees, or others.
We do not sell your personal information.
The above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates for marketing or promotional purposes.
6. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website, and measure website performance.
We may use third-party analytics services to help us understand website traffic and usage. These services may collect information such as your IP address, browser type, device information, pages visited, and other website activity.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, services, reservation systems, payment platforms, or other websites that are not operated by Chappy Ferry.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites or services you access.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and fulfill the purposes described in this Privacy Policy.
We may retain records of SMS consent and opt-out requests as necessary to demonstrate compliance with applicable laws, regulations, carrier requirements, and messaging-provider requirements.
10. Your Privacy Choices
Depending on the information and communications you receive from us, you may have the right to:
Request information about the personal information we maintain about you
Request correction of inaccurate information
Request deletion of information where permitted by law
Opt out of marketing emails
Opt out of SMS marketing or other recurring text communications
Withdraw previously provided SMS consent
To stop receiving marketing text messages, reply STOP to the message you received.
To request assistance with text messaging, reply HELP or contact us using the information below.
11. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children under the age of 13 without appropriate parental or legal authorization.
If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically for the most current information.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or our text messaging program, please contact us:
Chappy Ferry, LLC
53 Dock St
Edgartown, MA 02539
Phone: 508-627-9427
Email: info@chappyferry.com
Website: chappyferry.com
SMS Privacy Notice: Chappy Ferry, LLC does not sell, rent, transfer, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. SMS consent is specific to Chappy Ferry and the messaging program for which the customer provided consent.
